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Terms & Conditions

Prior to purchasing, please ensure you read all our Sales Conditions including our Returns/Refunds/Exchange Policy. Warranty Policy ONCE YOU PURCHASE an item this enters you into a legal contract. Do not buy if you do not intend to.
All our item prices include GST.

Returns may be made within 7 days of item being received. We will replace or refund an item within this period.
Refunds can be made if the product is faulty.
We will gladly exchange the product if the product is not what you wanted.
If the product is exchanged for this reason, then it must be sealed and packaged in the same way it was originally received.

Braytec's warranty is simple. If the item fails within the warranty period, send the item back and it will either be repaired or replaced (depending on the product). Time lines are dependent on the product and the manufacturer involved.

Manufacturer Warranty is provided on all items - This is a 12month to 3 year warranty, depending on the product. The item can be sent back to us or to the manufacturer. Please email the warranty claims as this is the fastest way to be looked after.

Braytec adheres to all trading rules applied. 

Braytec's operating hours are Monday to Friday between 7:00am and 7:00pm and on Saturday's between 8:00am and 2:00pm AUS Eastern Standard Time and exclude public holidays. Please keep in mind that enquiries received outside of these hours may not receive replies until the start of operations the following day.

Hours of Operation
Braytec's website operates 24hours a day, 7 days a week. All orders (unless specified otherwise) will be shipped overnight (on business days) once payment has been received.

Shipping Methods
Braytec offers a flat rate shipping for delieveries within Australia. An email will be sent to you once your order has been processed, any status Updates to your order will also be forwarded in an email notification (to your registered Email Address). Orders placed outside of operating hours will be processed the next business day.